Hosted VoIP Call Center

Take your customer service to the next level.

Your customers deserve it.

Improve customer interactions and agent productivity with our powerful, easy-to-use, cloud-based call center solution. Our hosted contact center is secure, feature rich, and scalable to your business. We put the tools in your hand so you can better serve your customers and successfully manage calls.

No application is too small or too big

CUSTOMER SERVICE
Flexible and features rich cost-effective solution to increase both quality of use and customer interaction.

TELESALES
Take your telesales to a new level! Increase production and always be closing!

TECHNICAL SUPPORT
Increase efficiency and increase service levels! Take your technical support to the next level!

INBOUND CALL CENTER
Inbound call center operations managed the right way. You just need computers and an Internet connection!

CALL CENTER SOFTWARE
Don’t waste your company’s profits on equipment. Our hosted call center software is the new standard for call centers.

HELP DESK
Use our call center solution for fast and easy help desk set up. Simplify your business!

All the contact center features you need and more….

ACD QUEUES

  • Unlimited Agents
  • Unlimited Queues
  • Ringing Strategy
  • Call Recording
  • Predictive Dialer
  • Queue Call Back

CALL CENTER STATISTICS

  • Queues/Agents Real Time Statistics
  • Inbound/Outbound Graphs
  • CSV and PDF Data Export
  • Windows, Mac, & Linux Desktop Applications

REAL TIME AGENT MONITORING

  • Barging
  • Listening
  • Monitoring

CRM/CTI INTEGRATION

  • Sugar CRM
  • Sales Force

CALL CENTER COMMUNICATOR

  • VoIP Soft Phone
  • Instant Messaging Client
  • Operator Panel
  • Conference Administration
  • Call Center Communicator
  • Fax Send/Receive
  • MS Windows Desktop Application

CALL RECORDING

  • System
  • Agent
  • Queue
  • Instant

Need more information about our call center solutions?

Call 1-855-749-3314 to speak to a business call center specialist!

I wanted to expand my call center but the cost was just too much. One of my vendors referred me to c2cvoip and it turned out to be a great deal. Using a cloud based call center solution not only was the most cost effective, but we receive twice the features. Plus I can expand it as I grow one agent at a time. The cloud based call center solution is really the best way to go.

Mac Owens, ITT Search
c2cvoipHosted VoIP Call Center