Phone Features

How to check the firmware version on a Polycom VVX300/VVX400 Phone?

In order to check your firmware version:

  • Press the Home button.
  • Go to Settings and press the Select button.
  • Go to Status and press the Select button.
  • Go to Platform and press the Select button.
  • Go to Application and press the Select button.
  • Go to Main and press the Select button, firmware version is displayed under Version.

How do I place a call on my Polycom VVX300/VVX400 Series Phone?

To place a call you have multiple options:

  1. Lift the handset and dial the number.
  2. Press the speaker button (if using speakerphone), and dial the number.
  3. Press the headset button and dial.
  4. Dial the number and press the Send soft key.

How do I answer a call on my Polycom VVX300/VVX400 Series Phone?

To answer a call you have multiple options:

  1. Lift the handset.
  2. Press the speaker button (if using  speakerphone).
  3. Press the headset button (if using a headset).
  4. Press the Answer soft key.

How to send a call to voice mail without answering with a Polycom VVX300/VVX400 Series Phone?

When a call is ringing press the Reject soft key.  That particular call automatically stops ringing and will be sent directly to voicemail.

Keep in mind if your phone is part of a ring group then you will only be rejecting the call and making it not ring on your personal phone.  The call will continue to ring on other phones within the ring group.

How do I end a call when using my Polycom VVX300/VVX400 Series Phone?

To end a call you have multiple options:

  • Hang up the handset.
  • Press the End Call soft key.
  • If you are using a headset you press the headset button.
  • If you are on speaker phone you can press the speaker phone button.

How do I place a call on hold with my Polycom VVX300/VVX400 Series Phone?

To place a call on hold there are 2 steps:

Place a call on hold and answer it later.

  • Step 1 – Press the Hold soft key to put a call on hold.
  • Step 2 – Press the Resume soft key OR the desired line on the display screen to resume a call

NOTE: If you have more than one call on hold for a specific line, you may use the navigation wheel to select the desired line from the list of calls on hold before pressing the Resume soft key.

How do I access voice mail using my Polycom VVX300/VVX400 Series Phone?

There are 2 ways of accessing your voice mail:

  1. Dial *123 then Press the Dial soft Key – You will then be prompted to enter your pin password.
  2. Press the messages button on your phone.  Select the Connect soft key.  You will then be prompted to enter your pin password.

Do you have a diagram explaining the buttons on Polycom VVX300/VVX400 Series Phones?

Phone features

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